baji okay Privacy Policy

baji okay is an online gaming and sports betting platform operated for Bangladeshi users. This privacy policy ("Policy") explains how we process the information we collect through baji okay's website, mobile application and all related digital services.

By registering on our platform or using our services, you are considered to have accepted the terms described in this policy. This policy should be read alongside the Terms and Conditions, which set out the overall terms of use of the platform.

This policy applies only to baji okay's own services. We are not responsible for the privacy practices of third-party websites or services.

baji okay collects user information in various ways. The types and sources of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide when you register an account or use our services:

• Full name and date of birth (for age verification — applicable to users aged 21 and above)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Identity document details — National ID card or passport (as part of the KYC process)
• Mobile banking number (bKash, Nagad, Rocket, Upay — for deposits and withdrawals)

2.2 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device information (model, operating system, browser)
• Session duration, login time and platform usage patterns
• Gaming activity — bets, wins, losses and transaction history
• Cookie and local storage data (for authentication and service improvement)
• Referrer URL and navigation path

2.3 Information Received from Third Parties

We may also receive necessary information from payment processors (such as bKash, Nagad), identity verification agencies and fraud prevention services.

baji okay uses collected information for specific and legitimate purposes. No information is used unnecessarily or for the purpose of selling to third parties. The main purposes of use are:

To ensure responsible gaming, baji okay monitors user playing patterns. In line with our Responsible Gaming policy, we may set limits or temporarily suspend an account when necessary.

baji okay follows industry-standard technical and administrative measures to keep your personal information secure. The main security measures are:

• SSL Encryption: All data transfers on the platform are encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — it is kept as a hash using a strong cryptographic method.
• Access Control: Only authorised staff can access personal information, and every access is logged.
• OTP Verification: An additional layer of security is provided through OTP use during login and transactions.
• Firewall and Security Monitoring: Round-the-clock security monitoring is carried out at the server level.

4.1 Data Retention Period

Information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Financial transaction records may be retained for an extended period for audit and fraud investigation purposes.

baji okay never sells your personal information to third parties. However, information may be shared in specific circumstances:

5.1 Service Provider Partners

Third-party service providers involved in payment processing (bKash, Nagad, Rocket, Upay), identity verification and technical infrastructure management may receive a limited amount of information. These partners operate under strict confidentiality agreements and may not use the information for their own purposes.

5.2 Legal Obligations

If baji okay is required to disclose information to comply with a court order, a lawful request from an investigating authority, or applicable law, it is obliged to do so.

5.3 Business Transfers

In the event of a business restructuring, merger or acquisition, user information may be transferred to the successor entity. Users will be informed before any such change takes place.

5.4 With Consent

For any sharing of information beyond the cases listed above, your explicit consent will be obtained.

baji okay uses cookies and similar tracking technologies to maintain platform functionality and improve user experience.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, security tokens and language preferences — disabling these will prevent the platform from working properly.
• Analytics Cookies: Used to collect information on which pages are used most and where users encounter difficulties, in order to improve the service.
• Functional Cookies: Used to remember your preferences and settings.

6.2 Cookie Control

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may disrupt login and payment functions.

As a baji okay user, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request deletion of your information — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can request to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.

To exercise these rights, contact the baji okay customer support team. FAQ section has answers to common questions about accounts and information.

baji okay strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of registration. If a user registers with false information and is later found to be under 21, their account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please notify our customer support immediately.

baji okay's servers and service provider partners may be located outside Bangladesh. When transferring data, we ensure that adequate protection measures are in place in the destination country or organisation.

For international data transfers, we use standard contractual clauses and maintain the protection standards described in this policy.

baji okay reserves the right to update this privacy policy when necessary. In the event of changes:

• The updated policy will be published on the platform and the date will be noted at the top of the page.
• For significant changes, a notification will be sent to the registered email or mobile number.
• Continuing to use the platform after changes are made will be considered as acceptance of the updated policy.

To learn more about our terms and conditions, visit the About Us page, where baji okay's goals and values are described in detail.

To ask any questions about this privacy policy, request access to information, or submit a complaint, contact the baji okay customer support team. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day.

We do our best to respond to privacy-related requests promptly. Complex requests may take some time to process.